Great communication and customer service skills are essential at home and in the workplace, regardless of your industry. Dan draws on his years of experience as a patrol officer and police trainer to show you how to turn up your likeability, to increase your influence, and gain cooperation quickly. Some of the topics in this 8-hour workshop include:

- Building rapport, respect and professionalism, persuasion techniques, gaining cooperation, dealing with difficult people, and active listening.

Have you ever noticed that with some people you just seem to click, yet with others it’s a constant battle? This session will present the DiSC model as you’ve never seen it – showing you how to spot the critical differences in how we behave and communicate. Using this knowledge you can then change your own behaviour in subtle ways that make a big difference – in person, on the phone and by email. Your clients will love you for it!

This full-day training course is designed for security professionals and those in industries that deal with large crowds. The focus is on creating and maintaining a safe environment for crowds at concerts, bars, sporting events and outdoor festivals. Topics include crowd psychology, site design, queuing and preventing crowd disasters. This course combines case studies and practical exercises that will greatly enhance your staff’s ability to reduce risk by identifying hazards and preventing disasters before they happen.

The United States had 612 mass shootings in 2020 – the highest on record. The rate and scope of this violent phenomenon is increasing rapidly, including here in Canada. This powerful 4-hour presentation will showcase some important incidents from Canada and around the world, including trends in offender behaviour, police training and citizen response. Your staff may find themselves at the front end of one these events and will benefit from understanding how the mind and body react to life threatening stress and how they can prepare to win.

This two-day workshop will show you how to up your presentation game!

Topics include planning and building your presentation, slide design, making messages stick, adding humor, delivery techniques and so much more.

What good is training if your students can’t even remember what you taught? Dan will teach you specific techniques that you can apply right away for solid retention.

When students are having fun, they’re paying attention. Let an experienced police presenter and stand-up comedian show you how to tell engaging stories and inject laughs into your presentations.

Have you ever inherited a terrible PowerPoint presentation or had to design one from scratch? You want to make it effective, but where do you even start? Learn real world skills to take your slides from train-wreck to kick-ass. A little knowledge about design and color can go a long way to creating beautiful slides that are memorable for the right reasons.

Who says report writing needs to be boring? This 3-hour workshop will not only teach your staff how to write better notes and reports - but why they should care. In this fun and interactive session Dan reveals tips and tricks for effective documentation acquired from a career in law enforcement and as an investigator in the private sector.